Data integrity and the confidentiality of survey respondents are protected with SSL security from the moment they begin participating in a MeetingMetrics survey through to our MeetingMetrics report center's SQL Server databases under SSL security behind a dedicated NetScreen 7XT Managed hardware firewall.

Option of Customized  Interface

A customized interface with your company logo and colors can be created for your single survey or multi-survey program.

Real-Time Survey Response Data

Real-time response data is entered into our MeetingMetrics report center upon survey completion and submission and is available immediately for display and report generation. Response databases can be exported in native Excel format.

Real-Time Invitation and Response Tracking Increases Response Rates

By tracking individual survey visits, progress through key question sets, early exits and completions, an accurate analysis of responses to the invitation message and the questionnaire can be attained.

These analyses provide insight into message effectiveness and questionnaire structure that can be altered during the course of a survey to increase response rates.

Confidentiality and Data Security

Data integrity and the confidentiality of survey respondents are protected in our MeetingMetrics report center's SQL Server databases under SSL security behind a dedicated NetScreen 7XT Managed hardware firewall. Individual survey responses are reported on a respondent's permission-only basis in our MeetingMetrics report center.

De-Duplication, and Weighting of Survey Data

Our MeetingMetrics report center will automatically and immediately alert MeetingMetrics's technical support staff of any anomalies in the respondent database. Analysts will examine and correct any anomalies in the database as well as weight the data as appropriate to properly reflect the overall population that the survey sample represents.

User and Survey Administrator Training

Our MeetingMetrics report center has an intuitive, user-friendly interface. It's so easy, in fact, that most of our users can develop reports without training. However, MeetingMetrics provides live training sessions for designated Survey Administrators, who can then train users within their organization. Customized training programs are available upon request.

User Support

Extensive support options, including an indexed help system and FAQ are available. User support also includes mouse-over tool tips and pop-up illustrations and explanations throughout our MeetingMetrics^SM report center.